From: BJ on 31 May 2007 22:15 As Holland is our favorite line I can't say that I am unhappy that these people will no longer be taking cruises on her ships. This subject has been hashed and rehashed to death. If these people still do not understand it I wonder if perhaps it is because they resent having to tip at all. I for one find the policy of adding the tips to the shipboard accounts very convenient. Bob Currie "Brian K" <brianBLOG1951(a)earthlink.net> wrote in message news:iBt7i.15209$Ut6.9064(a)newsread1.news.pas.earthlink.net... > On 5/31/2007 2:14 AM skipfromla exclaimed: >> On Wed, 30 May 2007 18:03:09 -0500, "Jean O'Boyle" >> <j.oboyle(a)removefudged.sbcglobal.net> wrote: >> >> >>> "skipfromla" <skipfromla(a)yahoo.com> wrote in message >>> news:s0fr53tlplel7ecbtaht4ncs3a6jgscmb7(a)4ax.com... >>> >>>> Friend of mine just got back from a combo cruise/land tour and spent 7 >>>> days of a 12 day Alaskan cruise on Holland America's Volendam. Tips >>>> were supposed to have been included in the price of the cruise at the >>>> rate of $10 per day per person on the cruise. >>>> >>>> Once aboard they were told that 70% of the tips included in the price >>>> of the cruise went to people who worked in the background, not to the >>>> people they were in contact with, cabin stewards, waiters, bus boys, >>>> etc. The ship recommended that these people be tipped in addition to >>>> the tips already charged in the bill for their cruise.. >>>> >>>> It appears Holland America has involved itself in some deceptive >>>> business practices by telling people all the tips are included in the >>>> price and then changing the rules once the cruise starts. >>>> >>>> Doubtful my friends will be cruising on any Holland America ship >>>> again. >>>> >>> I think that your friends misunderstood...The tips on all the HAL >>> cruises that we have taken were $10 a day and never were included in the >>> price of the cruise; but posted on our shipboard account in the amount >>> of $10. pp. per day.. Only the bar staff got tipped 15% on any drinks >>> that were purchased...I do not believe the ship recommended that the >>> cabin stewards, waiters, asst. waiters, etc. be tipped again...We >>> usually tip over the amount if someone deserves it because of >>> exceptional service. >>> Something just does not sound right here and I can't help but believe >>> that it was a misunderstanding. >>> >>> --Jean >>> >> >> I made an error when I said that the $10 per day per person were >> included in the price of the cruse. They were automatically added to >> their shipboard account, of which, they were told 70% goes to the >> behind he scenes people and then recommended that the personal servers >> and room stewards be tipped in addition. No misunderstanding. >> Because something was in effect a couple of years ago, a year ago or 6 >> months ago, it doesn't mean it will stay that way forever. If you >> can't believe it, believe what you like instead. >> >> >> > I have sailed HAL fairly frequently. The policy is that a $10.00 per day > per person tip is automatically charged to the on board account(s). If > you desire to tip an individual for excellent service or for whatever > reason, you may do so. If you don't want to have the automatic tips added > to your on board account, approach the purser's office after the ship has > embarked. The auto tip will be removed from your account and you can tip > as you see fit. > > Bar personnel and spa employees are not included in the auto tip. There > are other arrangements where gratuities are added to your bar or spa tab. > > I have never been told by any HAL employee in reservations, or on the ship > that additional tips are expected or will be billed. > > It seems to me, as others have stated, that this was a gross > misunderstanding. > > -- > ________ > To email me, Edit "blog" from my email address. > Brian M. Kochera "Some mistakes are too much fun to only make once!" > View My Web Page: http://home.earthlink.net/~brian1951
From: Jr. on 1 Jun 2007 08:37 "skipfromla" <skipfromla(a)yahoo.com> wrote in message news:5ops5357u291k0bjjvjqma0nk63opfahv0(a)4ax.com... > On Wed, 30 May 2007 18:03:09 -0500, "Jean O'Boyle" > <j.oboyle(a)removefudged.sbcglobal.net> wrote: > >> >>"skipfromla" <skipfromla(a)yahoo.com> wrote in message >>news:s0fr53tlplel7ecbtaht4ncs3a6jgscmb7(a)4ax.com... >>> Friend of mine just got back from a combo cruise/land tour and spent 7 >>> days of a 12 day Alaskan cruise on Holland America's Volendam. Tips >>> were supposed to have been included in the price of the cruise at the >>> rate of $10 per day per person on the cruise. >>> >>> Once aboard they were told that 70% of the tips included in the price >>> of the cruise went to people who worked in the background, not to the >>> people they were in contact with, cabin stewards, waiters, bus boys, >>> etc. The ship recommended that these people be tipped in addition to >>> the tips already charged in the bill for their cruise.. >>> >>> It appears Holland America has involved itself in some deceptive >>> business practices by telling people all the tips are included in the >>> price and then changing the rules once the cruise starts. >>> >>> Doubtful my friends will be cruising on any Holland America ship >>> again. >> >>I think that your friends misunderstood...The tips on all the HAL cruises >>that we have taken were $10 a day and never were included in the price of >>the cruise; but posted on our shipboard account in the amount of $10. pp. >>per day.. Only the bar staff got tipped 15% on any drinks that were >>purchased...I do not believe the ship recommended that the cabin stewards, >>waiters, asst. waiters, etc. be tipped again...We usually tip over the >>amount if someone deserves it because of exceptional service. >>Something just does not sound right here and I can't help but believe that >>it was a misunderstanding. >> >>--Jean >> > > I made an error when I said that the $10 per day per person were > included in the price of the cruse. They were automatically added to > their shipboard account, of which, they were told 70% goes to the > behind he scenes people and then recommended that the personal servers > and room stewards be tipped in addition. No misunderstanding. > > Because something was in effect a couple of years ago, a year ago or 6 > months ago, it doesn't mean it will stay that way forever. If you > can't believe it, believe what you like instead. > > On Princess we are told up front before we book that tips of $10 per day per person are added to our shipboard account for tips. Once on the ship we are advised that if we receive outstanding service from a cabin steward or waiter, etc. that there are envelopes available for us to use for additional tips but this is purely optional. I think this is what HAL was trying to tell you also.
From: clint on 1 Jun 2007 09:40 If I know HAL's tipping policy, anyone can learn it! "BJ" <bj(a)yahoo.com> wrote in message news:DIydneTAJf2wHMLbnZ2dnUVZ_vGinZ2d(a)giganews.com... > As Holland is our favorite line I can't say that I am unhappy that these > people will no longer be taking cruises on her ships. This subject has > been hashed and rehashed to death. If these people still do not understand > it I wonder if perhaps it is because they resent having to tip at all. I > for one find the policy of adding the tips to the shipboard accounts very > convenient. > Bob Currie > > "Brian K" <brianBLOG1951(a)earthlink.net> wrote in message > news:iBt7i.15209$Ut6.9064(a)newsread1.news.pas.earthlink.net... >> On 5/31/2007 2:14 AM skipfromla exclaimed: >>> On Wed, 30 May 2007 18:03:09 -0500, "Jean O'Boyle" >>> <j.oboyle(a)removefudged.sbcglobal.net> wrote: >>> >>> >>>> "skipfromla" <skipfromla(a)yahoo.com> wrote in message >>>> news:s0fr53tlplel7ecbtaht4ncs3a6jgscmb7(a)4ax.com... >>>> >>>>> Friend of mine just got back from a combo cruise/land tour and spent 7 >>>>> days of a 12 day Alaskan cruise on Holland America's Volendam. Tips >>>>> were supposed to have been included in the price of the cruise at the >>>>> rate of $10 per day per person on the cruise. >>>>> >>>>> Once aboard they were told that 70% of the tips included in the price >>>>> of the cruise went to people who worked in the background, not to the >>>>> people they were in contact with, cabin stewards, waiters, bus boys, >>>>> etc. The ship recommended that these people be tipped in addition to >>>>> the tips already charged in the bill for their cruise.. >>>>> >>>>> It appears Holland America has involved itself in some deceptive >>>>> business practices by telling people all the tips are included in the >>>>> price and then changing the rules once the cruise starts. >>>>> >>>>> Doubtful my friends will be cruising on any Holland America ship >>>>> again. >>>>> >>>> I think that your friends misunderstood...The tips on all the HAL >>>> cruises that we have taken were $10 a day and never were included in >>>> the price of the cruise; but posted on our shipboard account in the >>>> amount of $10. pp. per day.. Only the bar staff got tipped 15% on any >>>> drinks that were purchased...I do not believe the ship recommended that >>>> the cabin stewards, waiters, asst. waiters, etc. be tipped again...We >>>> usually tip over the amount if someone deserves it because of >>>> exceptional service. >>>> Something just does not sound right here and I can't help but believe >>>> that it was a misunderstanding. >>>> >>>> --Jean >>>> >>> >>> I made an error when I said that the $10 per day per person were >>> included in the price of the cruse. They were automatically added to >>> their shipboard account, of which, they were told 70% goes to the >>> behind he scenes people and then recommended that the personal servers >>> and room stewards be tipped in addition. No misunderstanding. >>> Because something was in effect a couple of years ago, a year ago or 6 >>> months ago, it doesn't mean it will stay that way forever. If you >>> can't believe it, believe what you like instead. >>> >>> >>> >> I have sailed HAL fairly frequently. The policy is that a $10.00 per day >> per person tip is automatically charged to the on board account(s). If >> you desire to tip an individual for excellent service or for whatever >> reason, you may do so. If you don't want to have the automatic tips >> added to your on board account, approach the purser's office after the >> ship has embarked. The auto tip will be removed from your account and >> you can tip as you see fit. >> >> Bar personnel and spa employees are not included in the auto tip. There >> are other arrangements where gratuities are added to your bar or spa tab. >> >> I have never been told by any HAL employee in reservations, or on the >> ship that additional tips are expected or will be billed. >> >> It seems to me, as others have stated, that this was a gross >> misunderstanding. >> >> -- >> ________ >> To email me, Edit "blog" from my email address. >> Brian M. Kochera "Some mistakes are too much fun to only make once!" >> View My Web Page: http://home.earthlink.net/~brian1951 > >
From: Ermalee on 1 Jun 2007 09:44 clint wrote: > If I know HAL's tipping policy, anyone can learn it! True, but don't they have a sign up that says "no cow tipping allowed"?
From: Don & Lynn on 1 Jun 2007 16:06
I was amazed a few years ago when the cruise lines started the $10/day. So many people were outraged that their ability to tip seemed to be slipping away. Our daughter was a waitress for a while and she has strong feelings. She wants to hand out the tips herself and she is very generous. When we started cruising, we had to carry a lot of currency for the tips which was a pain, so I think that the $10/day is great. It's hard to find a bad room steward so they always get extra. Smooth Sailing, Don "skipfromla" <skipfromla(a)yahoo.com> wrote in message news:s0fr53tlplel7ecbtaht4ncs3a6jgscmb7(a)4ax.com... > Friend of mine just got back from a combo cruise/land tour and spent 7 > days of a 12 day Alaskan cruise on Holland America's Volendam. Tips > were supposed to have been included in the price of the cruise at the > rate of $10 per day per person on the cruise. > > Once aboard they were told that 70% of the tips included in the price > of the cruise went to people who worked in the background, not to the > people they were in contact with, cabin stewards, waiters, bus boys, > etc. The ship recommended that these people be tipped in addition to > the tips already charged in the bill for their cruise.. > > It appears Holland America has involved itself in some deceptive > business practices by telling people all the tips are included in the > price and then changing the rules once the cruise starts. > > Doubtful my friends will be cruising on any Holland America ship > again. > > > > |