From: BJ on
As Holland is our favorite line I can't say that I am unhappy that these
people will no longer be taking cruises on her ships. This subject has been
hashed and rehashed to death. If these people still do not understand it I
wonder if perhaps it is because they resent having to tip at all. I for one
find the policy of adding the tips to the shipboard accounts very
convenient.
Bob Currie

"Brian K" <brianBLOG1951(a)earthlink.net> wrote in message
news:iBt7i.15209$Ut6.9064(a)newsread1.news.pas.earthlink.net...
> On 5/31/2007 2:14 AM skipfromla exclaimed:
>> On Wed, 30 May 2007 18:03:09 -0500, "Jean O'Boyle"
>> <j.oboyle(a)removefudged.sbcglobal.net> wrote:
>>
>>
>>> "skipfromla" <skipfromla(a)yahoo.com> wrote in message
>>> news:s0fr53tlplel7ecbtaht4ncs3a6jgscmb7(a)4ax.com...
>>>
>>>> Friend of mine just got back from a combo cruise/land tour and spent 7
>>>> days of a 12 day Alaskan cruise on Holland America's Volendam. Tips
>>>> were supposed to have been included in the price of the cruise at the
>>>> rate of $10 per day per person on the cruise.
>>>>
>>>> Once aboard they were told that 70% of the tips included in the price
>>>> of the cruise went to people who worked in the background, not to the
>>>> people they were in contact with, cabin stewards, waiters, bus boys,
>>>> etc. The ship recommended that these people be tipped in addition to
>>>> the tips already charged in the bill for their cruise..
>>>>
>>>> It appears Holland America has involved itself in some deceptive
>>>> business practices by telling people all the tips are included in the
>>>> price and then changing the rules once the cruise starts.
>>>>
>>>> Doubtful my friends will be cruising on any Holland America ship
>>>> again.
>>>>
>>> I think that your friends misunderstood...The tips on all the HAL
>>> cruises that we have taken were $10 a day and never were included in the
>>> price of the cruise; but posted on our shipboard account in the amount
>>> of $10. pp. per day.. Only the bar staff got tipped 15% on any drinks
>>> that were purchased...I do not believe the ship recommended that the
>>> cabin stewards, waiters, asst. waiters, etc. be tipped again...We
>>> usually tip over the amount if someone deserves it because of
>>> exceptional service.
>>> Something just does not sound right here and I can't help but believe
>>> that it was a misunderstanding.
>>>
>>> --Jean
>>>
>>
>> I made an error when I said that the $10 per day per person were
>> included in the price of the cruse. They were automatically added to
>> their shipboard account, of which, they were told 70% goes to the
>> behind he scenes people and then recommended that the personal servers
>> and room stewards be tipped in addition. No misunderstanding.
>> Because something was in effect a couple of years ago, a year ago or 6
>> months ago, it doesn't mean it will stay that way forever. If you
>> can't believe it, believe what you like instead.
>>
>>
>>
> I have sailed HAL fairly frequently. The policy is that a $10.00 per day
> per person tip is automatically charged to the on board account(s). If
> you desire to tip an individual for excellent service or for whatever
> reason, you may do so. If you don't want to have the automatic tips added
> to your on board account, approach the purser's office after the ship has
> embarked. The auto tip will be removed from your account and you can tip
> as you see fit.
>
> Bar personnel and spa employees are not included in the auto tip. There
> are other arrangements where gratuities are added to your bar or spa tab.
>
> I have never been told by any HAL employee in reservations, or on the ship
> that additional tips are expected or will be billed.
>
> It seems to me, as others have stated, that this was a gross
> misunderstanding.
>
> --
> ________
> To email me, Edit "blog" from my email address.
> Brian M. Kochera "Some mistakes are too much fun to only make once!"
> View My Web Page: http://home.earthlink.net/~brian1951


From: Jr. on

"skipfromla" <skipfromla(a)yahoo.com> wrote in message
news:5ops5357u291k0bjjvjqma0nk63opfahv0(a)4ax.com...
> On Wed, 30 May 2007 18:03:09 -0500, "Jean O'Boyle"
> <j.oboyle(a)removefudged.sbcglobal.net> wrote:
>
>>
>>"skipfromla" <skipfromla(a)yahoo.com> wrote in message
>>news:s0fr53tlplel7ecbtaht4ncs3a6jgscmb7(a)4ax.com...
>>> Friend of mine just got back from a combo cruise/land tour and spent 7
>>> days of a 12 day Alaskan cruise on Holland America's Volendam. Tips
>>> were supposed to have been included in the price of the cruise at the
>>> rate of $10 per day per person on the cruise.
>>>
>>> Once aboard they were told that 70% of the tips included in the price
>>> of the cruise went to people who worked in the background, not to the
>>> people they were in contact with, cabin stewards, waiters, bus boys,
>>> etc. The ship recommended that these people be tipped in addition to
>>> the tips already charged in the bill for their cruise..
>>>
>>> It appears Holland America has involved itself in some deceptive
>>> business practices by telling people all the tips are included in the
>>> price and then changing the rules once the cruise starts.
>>>
>>> Doubtful my friends will be cruising on any Holland America ship
>>> again.
>>
>>I think that your friends misunderstood...The tips on all the HAL cruises
>>that we have taken were $10 a day and never were included in the price of
>>the cruise; but posted on our shipboard account in the amount of $10. pp.
>>per day.. Only the bar staff got tipped 15% on any drinks that were
>>purchased...I do not believe the ship recommended that the cabin stewards,
>>waiters, asst. waiters, etc. be tipped again...We usually tip over the
>>amount if someone deserves it because of exceptional service.
>>Something just does not sound right here and I can't help but believe that
>>it was a misunderstanding.
>>
>>--Jean
>>
>
> I made an error when I said that the $10 per day per person were
> included in the price of the cruse. They were automatically added to
> their shipboard account, of which, they were told 70% goes to the
> behind he scenes people and then recommended that the personal servers
> and room stewards be tipped in addition. No misunderstanding.
>
> Because something was in effect a couple of years ago, a year ago or 6
> months ago, it doesn't mean it will stay that way forever. If you
> can't believe it, believe what you like instead.
>
>
On Princess we are told up front before we book that tips of $10 per day per
person are added to our shipboard account for tips.
Once on the ship we are advised that if we receive outstanding service from
a cabin steward or waiter, etc. that there are envelopes available for us to
use for additional tips but this is purely optional.
I think this is what HAL was trying to tell you also.


From: clint on
If I know HAL's tipping policy, anyone can learn it!
"BJ" <bj(a)yahoo.com> wrote in message
news:DIydneTAJf2wHMLbnZ2dnUVZ_vGinZ2d(a)giganews.com...
> As Holland is our favorite line I can't say that I am unhappy that these
> people will no longer be taking cruises on her ships. This subject has
> been hashed and rehashed to death. If these people still do not understand
> it I wonder if perhaps it is because they resent having to tip at all. I
> for one find the policy of adding the tips to the shipboard accounts very
> convenient.
> Bob Currie
>
> "Brian K" <brianBLOG1951(a)earthlink.net> wrote in message
> news:iBt7i.15209$Ut6.9064(a)newsread1.news.pas.earthlink.net...
>> On 5/31/2007 2:14 AM skipfromla exclaimed:
>>> On Wed, 30 May 2007 18:03:09 -0500, "Jean O'Boyle"
>>> <j.oboyle(a)removefudged.sbcglobal.net> wrote:
>>>
>>>
>>>> "skipfromla" <skipfromla(a)yahoo.com> wrote in message
>>>> news:s0fr53tlplel7ecbtaht4ncs3a6jgscmb7(a)4ax.com...
>>>>
>>>>> Friend of mine just got back from a combo cruise/land tour and spent 7
>>>>> days of a 12 day Alaskan cruise on Holland America's Volendam. Tips
>>>>> were supposed to have been included in the price of the cruise at the
>>>>> rate of $10 per day per person on the cruise.
>>>>>
>>>>> Once aboard they were told that 70% of the tips included in the price
>>>>> of the cruise went to people who worked in the background, not to the
>>>>> people they were in contact with, cabin stewards, waiters, bus boys,
>>>>> etc. The ship recommended that these people be tipped in addition to
>>>>> the tips already charged in the bill for their cruise..
>>>>>
>>>>> It appears Holland America has involved itself in some deceptive
>>>>> business practices by telling people all the tips are included in the
>>>>> price and then changing the rules once the cruise starts.
>>>>>
>>>>> Doubtful my friends will be cruising on any Holland America ship
>>>>> again.
>>>>>
>>>> I think that your friends misunderstood...The tips on all the HAL
>>>> cruises that we have taken were $10 a day and never were included in
>>>> the price of the cruise; but posted on our shipboard account in the
>>>> amount of $10. pp. per day.. Only the bar staff got tipped 15% on any
>>>> drinks that were purchased...I do not believe the ship recommended that
>>>> the cabin stewards, waiters, asst. waiters, etc. be tipped again...We
>>>> usually tip over the amount if someone deserves it because of
>>>> exceptional service.
>>>> Something just does not sound right here and I can't help but believe
>>>> that it was a misunderstanding.
>>>>
>>>> --Jean
>>>>
>>>
>>> I made an error when I said that the $10 per day per person were
>>> included in the price of the cruse. They were automatically added to
>>> their shipboard account, of which, they were told 70% goes to the
>>> behind he scenes people and then recommended that the personal servers
>>> and room stewards be tipped in addition. No misunderstanding.
>>> Because something was in effect a couple of years ago, a year ago or 6
>>> months ago, it doesn't mean it will stay that way forever. If you
>>> can't believe it, believe what you like instead.
>>>
>>>
>>>
>> I have sailed HAL fairly frequently. The policy is that a $10.00 per day
>> per person tip is automatically charged to the on board account(s). If
>> you desire to tip an individual for excellent service or for whatever
>> reason, you may do so. If you don't want to have the automatic tips
>> added to your on board account, approach the purser's office after the
>> ship has embarked. The auto tip will be removed from your account and
>> you can tip as you see fit.
>>
>> Bar personnel and spa employees are not included in the auto tip. There
>> are other arrangements where gratuities are added to your bar or spa tab.
>>
>> I have never been told by any HAL employee in reservations, or on the
>> ship that additional tips are expected or will be billed.
>>
>> It seems to me, as others have stated, that this was a gross
>> misunderstanding.
>>
>> --
>> ________
>> To email me, Edit "blog" from my email address.
>> Brian M. Kochera "Some mistakes are too much fun to only make once!"
>> View My Web Page: http://home.earthlink.net/~brian1951
>
>


From: Ermalee on
clint wrote:
> If I know HAL's tipping policy, anyone can learn it!

True, but don't they have a sign up that says "no cow tipping allowed"?
From: Don & Lynn on
I was amazed a few years ago when the cruise lines started the $10/day. So
many people were outraged that their ability to tip seemed to be slipping
away. Our daughter was a waitress for a while and she has strong feelings.
She wants to hand out the tips herself and she is very generous.
When we started cruising, we had to carry a lot of currency for the tips
which was a pain, so I think that the $10/day is great. It's hard to find a
bad room steward so they always get extra.
Smooth Sailing,
Don



"skipfromla" <skipfromla(a)yahoo.com> wrote in message
news:s0fr53tlplel7ecbtaht4ncs3a6jgscmb7(a)4ax.com...
> Friend of mine just got back from a combo cruise/land tour and spent 7
> days of a 12 day Alaskan cruise on Holland America's Volendam. Tips
> were supposed to have been included in the price of the cruise at the
> rate of $10 per day per person on the cruise.
>
> Once aboard they were told that 70% of the tips included in the price
> of the cruise went to people who worked in the background, not to the
> people they were in contact with, cabin stewards, waiters, bus boys,
> etc. The ship recommended that these people be tipped in addition to
> the tips already charged in the bill for their cruise..
>
> It appears Holland America has involved itself in some deceptive
> business practices by telling people all the tips are included in the
> price and then changing the rules once the cruise starts.
>
> Doubtful my friends will be cruising on any Holland America ship
> again.
>
>
>
>