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From: skipfromla on 30 May 2007 14:11
Friend of mine just got back from a combo cruise/land tour and spent 7
days of a 12 day Alaskan cruise on Holland America's Volendam. Tips
were supposed to have been included in the price of the cruise at the
rate of $10 per day per person on the cruise.

Once aboard they were told that 70% of the tips included in the price
of the cruise went to people who worked in the background, not to the
people they were in contact with, cabin stewards, waiters, bus boys,
etc. The ship recommended that these people be tipped in addition to
the tips already charged in the bill for their cruise..

It appears Holland America has involved itself in some deceptive
business practices by telling people all the tips are included in the
price and then changing the rules once the cruise starts.

Doubtful my friends will be cruising on any Holland America ship
again.




From: clint on 30 May 2007 14:18
What exactly is the tiping procedure on HAL?
"skipfromla" <skipfromla(a)yahoo.com> wrote in message
news:s0fr53tlplel7ecbtaht4ncs3a6jgscmb7(a)4ax.com...
> Friend of mine just got back from a combo cruise/land tour and spent 7
> days of a 12 day Alaskan cruise on Holland America's Volendam. Tips
> were supposed to have been included in the price of the cruise at the
> rate of $10 per day per person on the cruise.
>
> Once aboard they were told that 70% of the tips included in the price
> of the cruise went to people who worked in the background, not to the
> people they were in contact with, cabin stewards, waiters, bus boys,
> etc. The ship recommended that these people be tipped in addition to
> the tips already charged in the bill for their cruise..
>
> It appears Holland America has involved itself in some deceptive
> business practices by telling people all the tips are included in the
> price and then changing the rules once the cruise starts.
>
> Doubtful my friends will be cruising on any Holland America ship
> again.
>
>
>
>


From: J Carnaghie on 30 May 2007 14:57
skipfromla wrote:

> Friend of mine just got back from a combo cruise/land tour and spent 7
> days of a 12 day Alaskan cruise on Holland America's Volendam. Tips
> were supposed to have been included in the price of the cruise at the
> rate of $10 per day per person on the cruise.
>
> Once aboard they were told that 70% of the tips included in the price
> of the cruise went to people who worked in the background, not to the
> people they were in contact with, cabin stewards, waiters, bus boys,
> etc. The ship recommended that these people be tipped in addition to
> the tips already charged in the bill for their cruise..
>
> It appears Holland America has involved itself in some deceptive
> business practices by telling people all the tips are included in the
> price and then changing the rules once the cruise starts.
>
> Doubtful my friends will be cruising on any Holland America ship
> again.
>
Dear Skip,
Are you sure that "Tips were supposed to have
been included in the price of the cruise."
Every time we have been on HAL ships in the past
few years, it has been a "suggested gratuity of
$10 per day per person" added to the cabin bill.

Many years ago, HAL had the policy of
"Tipping not required" and a large number of
people "forgot" to reward really good service.
This subject - required tipping - has been beaten
to death on this group.

The "suggested tips" are indeed pooled, but it
is my understanding that the majority goes to the
cabin stewards and wait staff.

We always try to acknowledge superior service
with additions to the suggested gratuity, often in
the form of International Phone Cards which have
always been most welcomed. Seafarers the world
over want to call home, and it can be really
expensive.

Cheers,
John in LALALand (On the Left Coast)
From: Sue and Kevin Mullen on 30 May 2007 17:56


skipfromla wrote:
> Friend of mine just got back from a combo cruise/land tour and spent 7
> days of a 12 day Alaskan cruise on Holland America's Volendam. Tips
> were supposed to have been included in the price of the cruise at the
> rate of $10 per day per person on the cruise.
>
> Once aboard they were told that 70% of the tips included in the price
> of the cruise went to people who worked in the background, not to the
> people they were in contact with, cabin stewards, waiters, bus boys,
> etc. The ship recommended that these people be tipped in addition to
> the tips already charged in the bill for their cruise..
>
> It appears Holland America has involved itself in some deceptive
> business practices by telling people all the tips are included in the
> price and then changing the rules once the cruise starts.
>
> Doubtful my friends will be cruising on any Holland America ship
> again.

We sailed on the Volendam in Jan. '07 and tips were not included. They
did put the typical $10/day/person on our onboard account.

I wonder if the problem your friends had, was something to do with the
cruise/land package or some kind of misunderstanding with their travel
agent.

sue
From: David Bennetts on 30 May 2007 18:04

"skipfromla" <skipfromla(a)yahoo.com> wrote in message
news:s0fr53tlplel7ecbtaht4ncs3a6jgscmb7(a)4ax.com...
> Friend of mine just got back from a combo cruise/land tour and spent 7
> days of a 12 day Alaskan cruise on Holland America's Volendam. Tips
> were supposed to have been included in the price of the cruise at the
> rate of $10 per day per person on the cruise.
>
> Once aboard they were told that 70% of the tips included in the price
> of the cruise went to people who worked in the background, not to the
> people they were in contact with, cabin stewards, waiters, bus boys,
> etc. The ship recommended that these people be tipped in addition to
> the tips already charged in the bill for their cruise..
>
> It appears Holland America has involved itself in some deceptive
> business practices by telling people all the tips are included in the
> price and then changing the rules once the cruise starts.
>
> Doubtful my friends will be cruising on any Holland America ship
> again.
>
Holland America at its website says:

http://www.hollandamerica.com/guests/category.do?category=money&topic=tipping
You pay a 15% service charge at the bar or for drinks services. So exactly
who recommended the additional tips claimed?
Didn't happen on my cruise on the Volendam a couple of years back.

Regards

David Bennetts
Australia






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