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From: jcurry99SCOTLAND on 23 Apr 2010 17:05
On Fri, 23 Apr 2010 18:49:57 +0100, "Clive"
<clivebraham(a)nospamorange.net> wrote:

>> Fancy a job with Ryanair Bartek? :{

>Who?

Bartek..

-

EDINBURGH - It's a kinda magic!
http://www.edinburgh-inspiringcapital.com/
Edinburgh Airport,Scotland's airport of choice.
Scotland's main International port of entry
From: jcurry99SCOTLAND on 23 Apr 2010 17:07
On Fri, 23 Apr 2010 18:43:37 GMT, pete <no-one(a)unknown.com> wrote:

>> Because having a department specifically to process refunds for 10 pounds is
>> not going to be very cost effective.

>Maybe not but British Airways (and others) were required to repay customers
>the erroneous fuel surcharge they paid. We got one and (IIRC) it was about �8
>In this case it would be much simpler: make the refund to everyone who was
>booked to travel while the flight ban was in place and didn't rebook.

Agreed...

>Alternatively, the airline says "we were just collecting it on behalf of the
>government", then they pay the cash to the govt. and say "it's your tax, you
>sort out the refunds".

Agreed again.. the problem with commonsense Pete is it isn't common.

-

EDINBURGH - It's a kinda magic!
http://www.edinburgh-inspiringcapital.com/
Edinburgh Airport,Scotland's airport of choice.
Scotland's main International port of entry
From: bartc on 23 Apr 2010 10:58
"pete" <no-one(a)unknown.com> wrote in message
news:slrnht36sp.4ka.no-one(a)corv.local...
> On Fri, 23 Apr 2010 13:17:49 +0200, Tom P wrote:
>> jcurry99(a)googlemail.com wrote:
>>> Source: http://news.scotsman.com
>>>
>>> ALASTAIR DALTON
>>>
>>> RYANAIR'S normally uncompromising chief executive yesterday bowed to
>>> political pressure by reversing the airline's decision not to fully
>>> reimburse travellers stranded by the volcanic ash disruption.
>>>
>>> Full Story
>>>
>>> http://news.scotsman.com/scotland/-39I-made-a-mistake39.6248399.jp
>>
>> It's interesting that the boss of a large airline doesn't know what his
>> legal obligations are.
>>
>> I guess the loophole for Ryanair is that because the ticket price is
>> virtually nothing, they can refund virtually nothing and keep all the
>> service charges. But what is the legal situation of charging for a
>> service which you then don't provide?

> Oh they're doing much worse that simply not providing a service. They're
> leaving their customers materially worse off. If they fly you somewhere
> on the understanding that they will also fly you back, then don't, you're
> left somewhere you no longer want to be and with a potentially large
> bill just to get back to where you should be.

I always understood they sold only one-way tickets. (A return booking is
just two singles.)

Then they don't need to get anybody 'back', as they haven't gone anywhere
yet.

--
Bartc

From: Roland Perry on 23 Apr 2010 11:30
In message <aAiAn.26$T_.2(a)newsfe16.ams2>, at 15:58:08 on Fri, 23 Apr
2010, bartc <bartc(a)freeuk.com> remarked:

>I always understood they sold

[Ryanair]

> only one-way tickets. (A return booking is just two singles.)
>
>Then they don't need to get anybody 'back', as they haven't gone
>anywhere yet.

I suppose this all comes down to where you were when the flight was
cancelled.

If you were at Stansted (on your outbound leg) then their current
attitude is that they'll refund that ticket and your expenses staying in
Stansted waiting for a replacement flight.

What I don't know is whether you can:

(a) change your mins later and say you want a refund rather than a
longer wait

(b) Get a refund for the ticket back, because you don't qualify under
the EU rules that appear to say you have to present yourself at the
airport in order to be refused boarding, before you can claim.

If you were overseas, you have the same decision about waiting at their
expense, or getting a refund (after which you are on your own).
--
Roland Perry
From: tim.... on 23 Apr 2010 12:37

<jcurry99SCOTLAND(a)FLY2EDIgooglemail.com> wrote in message
news:fd63t555vnlslelodnkv7juqlntdvcs3gn(a)4ax.com...
> On Fri, 23 Apr 2010 11:56:24 +0100, William Black
> <william.black(a)hotmail.co.uk> wrote:
>
>>jcurry99(a)googlemail.com wrote:
>>> Source: http://news.scotsman.com
>
>>> RYANAIR'S normally uncompromising chief executive yesterday bowed to
>>> political pressure by reversing the airline's decision not to fully
>>> reimburse travellers stranded by the volcanic ash disruption.
>
>>Let us all know when Ryan Air actually pays someone rather than just
>>talking about it...
>
> I'm more concerned about the many millions of flight taxes pocketed by
> Ryanair for flights not taken. How on earth do they get away with
> withholding money intended for the government in the first place?

Because having a department specifically to process refunds for 10 pounds is
not going to be very cost effective.

tim


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