From: Mark (SF) on 16 Jul 2010 11:10 Thanks all! Mark
From: Mark (SF) on 16 Jul 2010 11:48 Another story illustrates the attitude of the employees (and in this case, his cultural background as well) One night, we headed to the Avenue Saloon - and I found myself talking to Bjorn, Crystal's head of IT. He had just gotten final approval on their program to replace the existing hp machines with iMacs (using Bootcamp) so passengers can have the choice of a Mac environment or a no-compromises Windows 7 experience. Being typically Swedish, he was berating himself for the fact that it took longer to get it planned and approved than he had wished. (Never ask a Swede to praise himself) Rather than celebrating the successful approval of an innovative program, he considered himself 6 months late. I replied that surely he should be celebrating since no other line had done what Crystal has announced. he was ahead of everyone else. He replied that I didn't understand. They don't judge themselves in relation to other lines, but in regard to how well they meet passenger needs and expectations. (...and he was dismayed that it took too long between when the need was identified and its solution). Both this response, and the reply from the F&B manager that he the staff works WITH him, not for him could sound insufferably like BBBSBS (business book best seller BS) in other contexts - but the attitude that permeated the ship was evidence that these ideas are truly taken to heart. Mark
From: jeffcoud on 22 Jul 2010 20:45 Great job! Awesome read! Jeff
First
|
Prev
|
Pages: 1 2 Prev: Virtual Strip Machines Pissing Travelers Off Next: Like Your Public Loo a Loo(k) Through? |