Princess Captains Circle
in [Cruise Ship]
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From: Frank F. Matthews on 17 Feb 2007 14:49 The do value your business. Just like the folks who tell you that incessantly while you are on phone hold. They simply are not afraid of a lack of your business. They have all the business that they need to keep their jobs. joker3304 wrote: > I directed letters to both Peter Radcliffe, President, and Joanna > Crayon, Director of the Captain's Circle. Neither bothered to respond > but directed a Passenger service specialist, obviously with just the > party line to respond. Her only specialty was to say that thisl was > the change, like it or lump it. When I booked my Cabin, this was not > the policy. It would seem abreach of contract since their printed > literature says the old policy. Interestingly, they say we were > informed of the change. I happened accidently onto the new policy. > They did not have the courtesy to notify Platinum or Elite members > directly. > > I noticed on the Carribbean Princess voyage the service has not > improved. In addition they have added an extra fee of $3.95 - which > was never mentioned by Princess. > > I would like to clarify an earlier post. I love my family and like to > share our trip with them We expect to be traveling with grandkids who > might like to write their parents. For those who think that one must > not have a life to communicate with their family, I suspect they are > the ones lacking a life. > > Also, it isn't about the money. I can afford to pay for internet > service. The issue is one that when someone tells you they value your > business while picking your pocket, I object as a matter of principle. > I have perks on other lines and will patronize the business that > treats me as a valued customer. I no longer believe princess does > that. > > If you wish to get reamed that is your choice. I don't choose that. > > Art > > <joker3304(a)nospam.yahoo.com> wrote: > > about the cutback in the internet > >>access for Platinum and Elite members, but I did not see any >>suggestions to let Princess know about our dissatisfaction with their >>arbitrary decision. I am an elite member who does use the internet >>and having been on many cruises where the internet access was >>exceedingly slow, or worse where it "froze" and you could not log off, >>the credit is small. The pursers attitude was that you would>automatically be logged off in about an hour. When you are charged by >>the minute, your credit gets used fast. Also, we are taking a 16 day >>cruise through the canal in late april. A 7 day cruise has a credit >>of $75.00, a 16 day cruise has a credit of $100 for 9 addtional days. >>Hardly equitable, especially since I was promised this perk when I >>signed up for the cruise. I certainly will consider it seriously when >>I cruise next to South America. >> >>I think people need to express their concerns directly to Princess, >> >>Mr. Peter Radcliffe, President >>Princess Cruises >>24844 Avenue Rockefeller >>Santa Clarita, CA 91355 >> >>cc: Joanna Crayon, Director Captain's Circle >> >>A benefit that was designed to build loyalty does not achieve the goal >>when it is arbitrarily removed. >> >>Art >> >>no email, just post response > > > no email, just post response
From: Charles on 17 Feb 2007 15:04 In article <m7let2tlp51g365gl64chma34reuftrqnk(a)4ax.com>, joker3304 <joker3304(a)nospam.yahoo.com> wrote: > Also, it isn't about the money. I can afford to pay for internet > service. The issue is one that when someone tells you they value your > business while picking your pocket, I object as a matter of principle. > I have perks on other lines and will patronize the business that > treats me as a valued customer. I no longer believe princess does > that. I understand your point of view but I would never choose a cruise line based on the perks, or at least based on the perks any of them offer currently. Some have no perks and I would still cruise them given the right ship or itinerary. But I guess some folks do or the cruise lines would not have the perks for us repeaters. HAL I understand has no perks for repeaters and yet still has a loyal following. I think Princess does value me as a customer because they regularly lavish special offers on me by e-mail and US postal mail and I will continue to do business with them if the right ship and itinerary, at the right price comes up that fits into my vacation time. And besides their internet perk even as diminished is still more than that given on any other cruise line! -- Charles
From: Warren on 18 Feb 2007 23:24 On Feb 17, 3:04 pm, Charles <f...(a)his.com.remove.invalid> wrote: > HAL I understand has no > perks for repeaters and yet still has a loyal following. What about that nice shiny medal they hang on your neck after sailing 100 days? Warren
From: www.ttdown.com on 19 Feb 2007 19:58 That might be fine if it were true. We were not notified of the change nor offered a chance for a full refund, By the way, when you are yawning dion'r fall asleep at the wheel. You apparently do that alot. On Sun, 18 Feb 2007 14:55:10 -0500, Lee Lindquist <no(a)2.spam> wrote: >On Sat, 17 Feb 2007 19:33:22 GMT, joker3304 ><joker3304(a)nospam.yahoo.com> wrote: > >>I directed letters to both Peter Radcliffe, President, and Joanna >>Crayon, Director of the Captain's Circle. Neither bothered to respond >>but directed a Passenger service specialist, obviously with just the >>party line to respond. Her only specialty was to say that thisl was >>the change, like it or lump it. When I booked my Cabin, this was not >>the policy. It would seem abreach of contract since their printed >>literature says the old policy. Interestingly, they say we were > >Yawn. So, cancel your cruise, already. > >They made the change with more than 90 days of notice until it >took effect. > >Anyway who had a cruise booked either got the unlimited free >access, or was able to cancel without penalty. > >I have never seen any hospitality industry program that didn't >change. One year it might take 25000 miles on XYZ-airlines >for a free ticket. The next year it might be 35000. > >That's life. no email, just post response
From: Ray Goldenberg on 19 Feb 2007 20:25
On Sat, 17 Feb 2007 19:33:22 GMT, joker3304 <joker3304(a)nospam.yahoo.com> wrote: > It would seem abreach of contract Hi Joker, You say it is a breach of their contract. I just read through the standard contract that Princess provides all of their clients. I can not find anything about this subject. Please let us know where it is in their contract. Thanks in advance. Best regards, Ray LIGHTHOUSE TRAVEL 800-719-9917 or 805-566-3905 http://www.lighthousetravel.com -- |